How refunds and disputes work at SRK.

1. What you're buying

Credits are prepaid digital usage rights. At $1 = 100 credits, a single credit lets you make one AI chat reply. Images cost 10 credits, videos cost 30. Credits are consumed when you press "Send" in a tool. They never expire. Purchases are one-time; there is no subscription.

2. Your 14-day cancellation right (pre-use)

Under UK Consumer Contracts Regulations 2013, EU Consumer Rights Directive 2011/83/EU, and equivalent norms elsewhere, consumers have a 14-day right to cancel a digital-content purchase before using it. If you have not yet spent any credits from the pack you purchased, you may request a full refund within 14 days of purchase by emailing support@srkelectriical.com with your order ID and the reason. We will process the refund to your original payment method within 14 days of accepting the request.

3. Waiver of cancellation on first use

As soon as you spend the first credit from a newly purchased pack, you expressly consent to immediate performance of the service and acknowledge that your right to cancel ceases in respect of that pack. This is a standard digital-content provision and is explicitly flagged to you at checkout. We cannot refund credits that have already been used to produce AI output.

Why we do this: AI chat, images and videos cost us real money the moment they are generated. We pass the lowest sustainable price through to you by honouring the digital-content waiver.

4. Failed renders — automatic refunds

If a render fails on our side (for example the AI provider returns an error, a video job times out, or the server is unreachable), the credits you spent on that action are refunded automatically to your balance. You do not need to contact us.

"Partial dissatisfaction" with a successful output (the AI's answer wasn't as detailed as you'd hoped, the image style wasn't to taste) is not a failed render. In those cases, see section 5 below.

5. Goodwill credit for unsatisfactory output

Although Stripe's policy and consumer law don't require us to refund a fully delivered digital service, we want you to feel fair. If an AI output is clearly broken (irrelevant answer, corrupted image, nonsensical video), email support@srkelectriical.com within 7 days of the render with a short description and — where possible — a screenshot.

We review within one working day. If we agree the output was unusable, we'll issue goodwill credits (normally double the original spend) back to your account, at our discretion. Repeated or abusive claims may be declined.

6. How to request a refund

Email support@srkelectriical.com from the same email you used at checkout. Include:

• Your Stripe receipt or order ID.
• The date and size of the pack you purchased.
• Whether you have spent any credits from that pack.
• A one-line reason.

We confirm receipt within one UK working day. Refund decisions arrive within five UK working days. Approved refunds are pushed back to the original card by Stripe; it may take a further 3–10 business days to appear on your statement, depending on your bank.

7. Disputes and chargebacks

If you're ever unhappy with a charge, please email us first — most issues resolve within a day. If you raise a chargeback with your bank:

• Your card issuer will contact Stripe. We will provide the evidence Stripe expects: your IP-address login history, the timestamp and content of the outputs delivered, the pricing at time of purchase, your acknowledgement of the digital-content waiver at checkout, and any support correspondence.
• If the dispute is resolved against the merchant we respect that decision. If it is resolved in our favour, your account will not be reactivated automatically — email us to discuss.
• Frivolous chargebacks (where the customer demonstrably consumed the service) may result in account termination and a block on future purchases. You still keep any unused credits during the dispute period.

8. Escalation paths

• UK residents. If you are not satisfied with our final response, you may escalate to the Consumer Ombudsman or, for payment-service disputes, the Financial Ombudsman Service (financial-ombudsman.org.uk).
• EU residents. You may use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Our contact email for ODR is support@srkelectriical.com.
• Other jurisdictions. You may raise a complaint with the consumer-protection body in your country. We will cooperate with any lawful request.

9. Your statutory rights are unaffected

Nothing in this policy reduces any statutory right you have as a consumer under UK, EU or equivalent law. Where this policy is more generous than the law requires, the more generous term applies.

10. Changes

We may revise this policy when the law or our provider costs change. The "Last updated" date at the top shows the most recent revision. Material changes will be flagged on the homepage for at least 30 days before they take effect.

11. Contact

Questions about refunds, disputes or chargebacks: support@srkelectriical.com or write to SRK Electrical Ltd, 9 Poplar Crescent, HX2 9RY, England. Registered office: Horley Green House, Horley Green Road, Halifax, HX3 6AS, England. Company No. 14124244.